Welcome to Comptons we hope we can assist you to find your new home. 

As a licensed agent and member of the Association of Residential Letting Agents (ARLA) we assure you will receive the highest level of integrity and customer service.  We are part of the National Federation of Property Professions Client Money Protection Scheme and also a member of the Property Redress Scheme.


Making an offer

Having viewed one of our properties which you find suitable, you now need to make an offer.  Once the offer has been agreed we will take all the necessary information for us to present you and your situation to the landlord for them to make a decision.  Once agreed with the landlord you will be required to pay your referencing fees of £100 (including VAT) per person and a holding fee of £250 to reserve the property for you subject to contract and receiving satisfactory references.  We require cleared funds so payment can be cash or via transfer into our clients account – please contact us for details.

Once the monies are paid the property will be taken off the market while references are obtained, however the landlord may decide to remarket the property if there are undue delays in obtaining the references.  The holding fee is non-refundable unless the landlord withdraws the property from the market or you withdraw your offer before we have commenced referencing.  The holding fee will be offset against the total monies required.

At this stage you should make no definite arrangements to move into the property.  Should your tenancy proceed you will be responsible for your own moving costs and you must also insure your personal belongings.  Please ensure there is mobile phone and internet reception at the property if this is important to you.



For each applicant over 18 we will require photographic proof of identification (e.g. passport or photo driving license card) and 2 proofs of current residency (e.g. utility bill, council tax bill, current mortgage statement, driving license showing current address, one dated within the last 4 weeks and one 3-6 months).  If a foreign national we will require proof of eligibility to reside and work in the UK.  The referencing usually includes a credit check, landlord check and employment check.  Self-employed applicants will need to have been self-employed for at least 2 years and be able to provide proof of the two years’ worth of submitted tax returns.  If it’s less you’ll need a guarantor or have to pay the full tenancy amount in advance (subject to the landlord agreeing to this).  The referencing company will assess if you have enough earnings to cover the rent, your basic income should be 2.5 x the annual rent (or the individual’s proportion of the annual rent).  If you are a student, in receipt of housing benefit, newly employed or your income is lower than required then you will need to provide a guarantor who would need to prove they have the necessary income of 3 x the annual rent.  You can call the office to check the progress of the referencing which normally takes between 3-7 working days.  To avoid delay, please ensure that any documents or information required by the referencing company are brought/posted/emailed to our office or theirs as soon as possible.  If you submit your reference forms by email you will be able to track the progress online.

If you are aware of any potential problems regarding the referencing please contact the office without delay to discuss as sometimes we do have some flexibility within the referencing system.

Charges and Fees

Referencing & credit check fee - £100 per person.    
Guarantor referencing - £60 per guarantor 
Tenancy set up fee - £150 per property, payable at start of tenancy
Check out fee - £100 payable at end of tenancy   
Tenancy renewal fee - £84 payable at end of fixed term  
Breach of tenancy letter - £25 per letter
Company tenancy (including referencing and credit checks) - £360 
Garage let (including credit check) - £60 
Change of sharers - £180
Deposit - A security deposit is required on all tenancies.  This is normally equivalent to 6 weeks rent

Prices are inclusive of VAT

Checking In

Before we can hand over the keys we will need to be in receipt of:
• Satisfactory references
• Proof of residency
• Photographic proof of identification     
• One month rent in advance in cleared funds  
• Deposit in cleared funds     
• Administration fees paid
• Signed tenancy agreement
• Signed guarantors agreement (if required)

(Cleared funds means cash, bankers draft or BACS into our account)



A security deposit is required for all tenancies.  This is normally equivalent to 6 weeks rent.  The deposit may be higher if for example the landlord(s) accepted pets.  The deposit will be protected within one of the government schemes (non-regulated tenancies such as company and garage lets are not protected and will be kept in our clients account).  At the end of the tenancy, the deposit will be used for any damages and unpaid rent.  It is important, therefore, that you look after the property during the tenancy and take the utmost care to inspect the property and its fixtures and fittings at the outset. An inventory/statement of condition will be prepared prior to occupation and must be agreed by you at the outset.

This inventory statement of condition will then form the basis of assessment of the property's condition at the end of the tenancy term. Fair wear and tear will obviously be taken into consideration.  Damages that occur will be charged to your account, as will invoices from contractors employed to undertake necessary repairs or replace any items.


Tenancy Agreement

The tenancy agreement will be an Assured Shorthold Tenancy unless a company or garage let.  Before you sign for a tenancy you will be given a copy of the tenancy agreement and any appropriate notices.  Read these carefully and ask us questions if you are unsure of any point.

The initial tenancy is normally for a fixed period of either six or twelve months.  At the end of the fixed term you may be able to renew the tenancy subject to agreement with the landlord.  If the landlord does not want to extend the tenancy then the landlord will give you two months notice.

Each tenant is jointly and severally responsible for the whole rent so that they are equally liable for the non-payment of rent by one of their co-tenants, should they fail to pay.



Inspection of the premises is primarily undertaken to ensure that you, as the tenant, are observing the conditions of the tenancy agreement, though this is not the only consideration of management.  In Addition it allows both parties to have an open, honest discussion and review any concerns you may have.


Rent payments

A standing order should be set up two days before the rent is due to pay the monthly rent.  Tenants are jointly and severally liable for paying the rent and utility bills.



If we manage the property we will arrange for any repairs, subject to the landlords permission.  For non-managed properties you will liaise directly with the landlord regarding repairs.



The landlord is responsible for insuring the building but any contents and personal possessions are the tenant’s responsibility to insure.



If we manage the property we will arrange for the accounts for gas, electricity, water, sewerage and council tax to be transferred into the tenant’s names.  Please note we are unable to transfer telephone accounts and we also do not advise the TV license department.  If you have not received notification from the utility companies within two weeks of checking in then you must inform our office.  If the property does not have a telephone line or television aerial connected then it will be your responsibility to pay for this provision.


End of tenancy

Preparations should be made to hand the property back to us on the due date.  Arrange readings of meters and ensure that the authorities have your forwarding address for the payment of all invoices raised.  In no circumstances should you allow the authorities to disconnect supplies. The authorities should be informed that the managing agent will contact them when the property is handed over and provide details of the new account holder. This may be the owner or a new tenant.

Inventory items should be placed in their respective rooms to facilitate easy checking on handing over.  Read carefully the inventory/statement of condition, clean curtains and carpets and generally prepare the property for the final inspection.  We will liaise with you and arrange a convenient time for the check-out to be completed.  We can advise of local trade’s people who will carry out all cleaning/preparation at a most competitive rate.
Once checking has been completed and deductions from your deposit agreed (if any), the deposit or balance of deposit will be returned to you under the terms of the Tenancy Deposit legislation.


Energy Performance Certificate (EPC)

The EPC shows the property’s energy performance rating together with approximate running costs for heating, hot water and lighting.  You should ensure you view the certificate before making an offer.  If you haven’t received one please contact the office or visit epcregister.com, enter the postcode and you will be able to download one.


These notes are intended to provide only a summary to assist you to understand
the obligations undertaken when you wish to rent a property from a private landlord. 
It is not the intention to give an authoritative interpretation of the law.
We hope that you have found them useful.

Please do not hesitate to call, visit or e-mail us at any stage prior to or during your
tenancy if you wish to clarify any details.

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